“The lettuce (team leader) acts like a parchment paper between the — hopefully — juicy meat patties (management) to not let the bottom bun (team) get soggy while at the same time providing crunchy freshness. […]
Leadership is achieved through communication. In order to handle management tasks successfully, it is helpful to address communication within the company. Particularly important: Managers should follow […]
In every company, there are these people: the individuals without whom nothing would work. They are the engine of the organization.
Each era is characterized by different forms of leadership. Given the turbulence and changes in our industry in recent weeks (and in the future), culture, values, inspiration, and continuity have become the most important pillars of leadership.
The Sunk Cost Fallacy describes a psychological phenomenon in which we hold on to decisions because we have made a high initial investment and for this reason do not want to walk away from it. The saying goes, “I’ve already put so much into it, I can’t back out now.”
The spaghetti diagram is a tool that displays the paths of guests, employees and material flows within a workplace layout (e.g., a restaurant or hotel room).
Why do we do what we do today?
Where do we want to be in five to ten years?
What would always be important to us even in an economic crisis situation?
What values would we pursue even when the company is at the mercy of turbulent times?
What would we hold high even if it were an (apparent) competitive disadvantage?
Positioning in the hospitality industry is an organized system for opening a door to the guest’s memory and anchoring yourself there. Positioning means taking a particular position and standing for something specific and distinctive, and not others. Consequently, positioning is a conscious preference for certain guests and a renunciation of other guests.
Management with key performance indicators: An important Business Intelligence (BI) success factor.
The success or failure of a company is rooted in its ability to recognize and define key performance indicators (KPIs) and to track and achieve them.
Leading people is a true art, especially in difficult situations like the one we are facing now. Now, one has to be able to deal with different personalities, backgrounds, educational levels, and motivations. Also, you have to deal with uncertainty, anxiety, and stress that comes with it. The balance between rules, regulations, and top service is hard.