Author: Riccardo Giacometti

Leading after COVID-19

Each era is characterized by different forms of leadership. Given the turbulence and changes in our industry in recent weeks (and in the future), culture, values, inspiration, and continuity have become the most important pillars of leadership.

4. June 2020

The Sunk Cost Fallacy

The Sunk Cost Fallacy describes a psychological phenomenon in which we hold on to decisions because we have made a high initial investment and for this reason do not want to walk away from it. The saying goes, “I’ve already put so much into it, I can’t back out now.”

2. June 2020

A vision gives guidance – even in times of crisis

Why do we do what we do today?
Where do we want to be in five to ten years?
What would always be important to us even in an economic crisis situation?
What values would we pursue even when the company is at the mercy of turbulent times?
What would we hold high even if it were an (apparent) competitive disadvantage?

27. May 2020

Position your Hotel, it makes a difference!

Positioning in the hospitality industry is an organized system for opening a door to the guest’s memory and anchoring yourself there. Positioning means taking a particular position and standing for something specific and distinctive, and not others. Consequently, positioning is a conscious preference for certain guests and a renunciation of other guests.

26. May 2020

21 tips for leaders

Leading people is a true art, especially in difficult situations like the one we are facing now. Now, one has to be able to deal with different personalities, backgrounds, educational levels, and motivations. Also, you have to deal with uncertainty, anxiety, and stress that comes with it. The balance between rules, regulations, and top service is hard.

23. May 2020